Discovery Link & Little Links are making some adjustments to some of their policies and processes based on parent and family feedback regarding invoicing, schedule changes, and drop-ins.
Invoicing
We will no longer invoice prior to care. We will continue to invoice monthly, but invoices and payments will take place after the care. Please see below for our updated invoice schedule. We believe this will offer families increased flexibility when solidifying schedules. It will also allow families to primarily use the “Change Schedule” option and no longer need the “Online Drop-in” option.
Fall Semester:
For care from August 18 through September 19, 2025:
Invoice sent September 22, 2025 | Payment due September, 24 2025 (unless invoice has already been paid in full)
For care from September 22 through October 24, 2025:
Invoice sent October 27, 2025 | Payment due October 29th, 2025
For care from October 27 through November 25, 2025:
Invoice sent December 1, 2025 | Payment due December 3, 2025
For care from December 1 through December 23, 2025:
Invoice sent December 29, 2025 | Payment due December 31, 2025
Spring Semester:
For care from January 5 through February 6, 2026:
Invoice sent February 9, 2026 | Payment due February 11, 2026
For care from February 9 through March 13, 2026:
Invoice sent March 16, 2026 | Payment due March 18, 2026
For care from March 16 through April 17, 2026:
Invoice sent April 20, 2026 | Payment due April 22, 2026
For care from April 20 through May 29, 2026:
Invoice sent June 1, 2026 | Payment due June 3, 2026
Schedule Changes
Due to the new invoice schedule, families will now be able to request schedule changes for any given program timeframe and not need to submit for an online drop-in. Schedule changes for a given day will need to be requested in Arux by 4pm the business day prior (Monday - Friday, excluding holidays and/or breaks). This will ensure review (approval or denial) by 6:30pm the business day prior. If a family misses this deadline they would still be able to send their child(ren) as an on-site drop-in (process below). Please note the following:
Schedule changes are first-come, first served basis. As some locations have limited space.
Approvals are pending licensed capacity and/or staffing.
Drop-ins (On-Site)
With the updates to our invoicing and schedule change policies, requesting online drop-ins through your Community Portal account will no longer be available. Families will have the option to do an on-site drop-in:
The family is not able to meet the schedule change submission by 4pm.
They email the location's Program Supervisor to check for availability.
The Program Supervisor will respond with either approval or denial by either 6:30pm the business day before (AM program) or 10:00am the business day of (PM program). Any requests that come in after these times cannot be guaranteed review.
If approved, the child(ren) will be able to be signed in to the program as an on-site drop-in (at the designated drop-in rate*)
If denied, the Program Supervisor will provide a reasoning and unfortunately attendance will not be permitted.
These updates will go into effect on Monday, September 22nd 2025.
To read the full communication letter from the ELCS Department, view it here: https://docs.google.com/document/d/18Is8JSYUMfQ3Z3V9OzQM67yBEoOQmDxhsNa3UDShMB0/edit?usp=sharing